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|Posté le: Dim 18 Juin - 11:46 (2017) Sujet du message: Truth At Work: The Science Of Delivering Tough Messages (Bu
<P<STRONG>The truth matters! New York Times bestselling author Mark Murphy returns, with the latest science and techniques for delivering tough messages without causing anger or defensiveness.</STRONG>
<PThe greatest workplaces have one thing in common; they speak the truth! And they do it without causing anger, resentment, or defensiveness.
<PUnfortunately, a whopping 80 to 90 percent of employees and managers are reluctant, or struggle, to speak the truth.
<P<EM>New York Times</EM> bestselling author Mark Murphy provides the science and tools for calmly and rationally leading people to question their preconceptions, accept new information, and eventually change their beliefs.
<P<EM>Truth at Work</EM> shows that by moving from confrontations to conversations, from feelings to facts, and from diatribe to dialogue, you can get everyone to hear and accept hard truths.
<P• How psychological phenomena like cognitive dissonance, the Dunning-Kruger effect, and selective perception cause people to deny, resist or attack the truth<BR>• How to delayer your conversations into 4 parts (Facts, Interpretations, Reactions, Ends) and which pieces you should and shouldn’t share<BR>• How the 5-part I.D.E.A.S. Script can make someone a willing participant in a truthful dialogue<BR>• How to assess if your current approach is too tough or too soft<BR>• A checklist for diagnosing whether you need a one-time talk or multi-conversation process<BR>• How Structured Listening helps you calmly and logically control volatile conversations<BR>• The 7 phrases that make people defensive (and what you should say instead)<BR>• And much more!
<PWhether you’re trying to gain acceptance for a brilliant discovery, convince an employee to get to work on time, stop your coworker from being a jerk or urge your boss to tell you the truth about why they’re mad, Truth At Work makes even the toughest messages easy to hear.
publisher: McGraw-Hill Education; 1 edition (May 23, 2017)
isbn: 1260011852, 978-1260011852,
weight: 14.4 ounces (